Bots: Beginning of New User Experience in Internet Era



"An Internet Bot, also known as web robot, WWW robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone. The largest use of bots is in web spidering (web crawler), in which an automated script fetches, analyzes and files information from web servers at many times the speed of a human. More than half of all web traffic is made up of bots."
Internet trends of 2015 disclosed that 6 out of top 10 mobile apps are messaging apps and messaging dominates other apps in terms of sessions. The chatbots will proliferate in near future owing to the instant messaging mobile applications. The technologies are now fuelling the growth of bots by introducing platforms for developing bots. Microsoft launched Bot builder for Node.js, a platform which allows developers to build, test and publish bots. ChatScript is a “next generation Chat-bot engine” which provides an open source framework to build and deploy chatbots. Pandorabots is an offline service which lets developers build, host and deploy bots. Facebook’s “Bots for Messengers” allows developers and businesses to build chatbots for its Messenger platform. Bots will rule mobile application development in the near future as the technology giants have opened up avenues for developers to innovate.
Over the past few months the world of digital products and UX (User Experience) has been buzzing with talk of bots. MSP IT CONCEPTS, the biggest and brightest have been busy implementing new bot technology, and the era of the bot seems to be just beginning. So, we set out to get to the level of the bots; to enlarge just how innovative bots really are, and to ask the tough questions. Does every product need its own, personalised bot? And, what exactly do bots mean for UX designers and planners?
Bots, Who Are You?
Bots, short for robots, are simply programs that allow users to interact with an application through dialogue. It’s probably safer to assume that you’ve already encountered bots, as they are integrated into your desktop and mobile operating systems; they’re in automated voicemail services, and in your messaging applications. Bots can be an extension of an existing service, or a product in and of themselves. For example, you might talk to a service bot when calling your favorite shoe store to place an order from your home.
Bots have been popularized as personal assistants that allow you to interact with multiple interfaces simultaneously. Imagine an assistant who in the blink of an eye has simultaneously booked your flight, ordered you an Uber, set the outgoing message on your email, and texted your mom your flight ETA. In a nutshell, the bot dream.
Why Is Everyone Talking About Bots?
The below are several key reasons why we’ve seen this surge in bot technology:
1:  We’re sick and tired of Apps but Addicted to Messenger:
There are currently over three million applications available for users to download from the various app stores. However, the rate at which users are downloading new apps to their mobile devices is starting to slow. The average smartphone user has 42 applications on his device, but spends 90% of his time on just nine or ten of them.
Not surprisingly, users spend the majority of their time on messaging and communication apps. These popular apps (like Whatsapp, Facebook , snap-chat) seamlessly integrate bots into our everyday lives without us even noticing, and allow companies to reach users in their day to day lives without the users having to download a specific application.
2:  Artificial Intelligence Got More Natural:
The technology that drives bots, Artificial Intelligence, is improving rapidly and dramatically. Currently, all the tech nerds from MSP IT CONCEPTS are investing effort and resources in developing AI technologies. These new functions, such as smart searches and identification systems, were previously just the figments of an imaginative tech-guru’s daydream. As a result of these new advancements, we can enjoy bots that not only understand natural, innate speech, but are also able to talk to users with a natural ease, and logical integration that wasn’t possible before now.
3:  We Want To Break Free From the Keyboard:
With the advent of the “Internet of Things” and the prevalence of mobile devices, computers have entered every sphere of our lives. Some of these situations make using the keyboard, or even tapping on the screen, difficult if not impossible. Running, driving, and even cooking are examples of day to day activities where bots can assist us practically.
Thanks to bots, we have the ability to give directions, ask questions, and manage tasks, all hands-free.Soon there will be bot for everything in near future.

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